Process documentation and systems for capacity to scale.
Ajility does not sell standalone workshops. A single process is mapped, rebuilt and documented in the one process, one fix module from $3,000 plus GST; the full Systems & Operational Improvement install is from $7,500 plus GST. Make the work repeatable without relying on the one person who knows every workaround. Ajility maps core processes and removes bottlenecks, then trains the team on the documented standard.
- EngagementEmbedded fractional
- Typical horizonreviewed each quarter
- Best suited$3M to $30M founder-led
Where the operating problem shows up
These are the problems you can see in the week, not abstract symptoms on a slide.
- Processes rely on heroics from key individuals rather than systems.
- Information is siloed in spreadsheets and emails.
- Quality issues and rework are eroding margins.
- Scaling revenue means scaling chaos proportionally.
The operating structure Ajility installs
You get a practical way for the work to run, with clear owners and records your team can use.
- Core process mapping and SOPs written to a usable standard, trained and not filed.
- Process discipline grounded in Lean Six Sigma foundations, used to find and remove bottlenecks.
- Digital timesheet, rostering and job-management implementations that give owners live labour-cost and cost-to-complete visibility.
- Technology and systems alignment, ledger and data cleanups measured in hundreds of lines, and a culture of continuous improvement.
The operating rhythm for implementation
Ajility looks at how the business runs now, builds what is missing and works with your team until the new rhythm is usable.
Map
Document the current state of core business processes and the data that feeds them, so the real constraint is visible.
Optimise
Identify waste, bottlenecks and areas for automation or standardisation using Lean Six Sigma fundamentals.
Standardise
Create SOPs and configure workflow, timesheet or job-management systems so the standard is usable and adoption sticks.
Train
Train the people who use the system and run the adoption rhythm afterwards. A team quietly keeping the old spreadsheet alive beside the new system is how adoption dies.
Fractional COO service questions
What does the Ajility Systems & Operational Improvement install cost?
- The full install is from $7,500 plus GST. Core processes are mapped and documented, bottlenecks removed, SOPs embedded and the team trained on the new standard.
Can Ajility fix just one process?
- Yes. The starter module, one process, one fix, is from $3,000 plus GST. It maps a single process, removes the constraint and documents the SOP.
Does Ajility select or implement software?
- Ajility fixes the process first, then aligns the tools to it. Software selection is advised on the basis of the documented process, not the other way around.
Who owns the documentation afterwards?
- The business does. Process maps and SOPs are handed over and the team is trained to maintain them without Ajility present.
Lean Six Sigma consultant or fractional COO?
- A Lean Six Sigma specialist suits a defined process problem in a high-volume operation. A fractional COO fixes processes as part of running the whole operating system, including meetings, accountability and the numbers. Ajility's systems work maps processes, removes bottlenecks and writes SOPs.
How long does it take to document and improve all our core processes?
- For a business of 15 to 150 staff, the core processes can usually be mapped, rebuilt and trained within one quarter. Ajility's Systems & Operational Improvement install runs over one quarter, from $7,500 plus GST.
How do I decide which processes to fix first?
- Rank processes by what they cost when they fail: lost revenue, rework, delay and complaints. Fix the costliest one within your control first. An Operating Diagnostic sets that order from the evidence rather than from opinion.
What timesheet and rostering software suits a trades business?
- Choose a tool that captures hours against jobs at true cost and feeds payroll and job costing without re-keying. The test is whether owners can see labour cost and cost to complete each week. Ajility implements these with no vendor ties.
How do I implement a new rostering or timesheet system?
- Map how time is recorded and costed now, choose the system against those requirements, configure it for job costing, train supervisors, and retire paper and spreadsheets on a set date. The payoff is live labour cost by job.
What is process mapping?
- Process mapping is drawing how a piece of work actually moves today, step by step, showing who does each step and where it waits or loops back. It makes the real constraint visible. Ajility maps the current state before changing anything.
Operating insights on this work
- Case Study
118% in four years: rebuilding the engine room of a transport & logistics business
Revenue was climbing fast. Profit wasn't keeping pace, the numbers had no forward visibility, and the business was running on instinct rather than rhythm. Here's what four levers did to the bottom line.
Read 118% in four years: rebuilding the engine room of a transport & logistics business - Case Study
Thin margins, no control: installing project-level financial discipline in electrical contracting
A commercial and government electrical contractor was winning the work but couldn't see which jobs made money until it was too late to do anything about it. Here's how project-level financial discipline put control back in the business, and what it did to the margins.
Read Thin margins, no control: installing project-level financial discipline in electrical contracting
Related expertise: Systems selection and implementation and Procurement and supplier costs.
Ready to install this in your business?
Book a free 30-minute fit call and we'll map out the right approach for your stage of growth.